THE DOG HUB PRIVACY
Susan Close trading as 'The Dog Hub'. The Dog Hub provides dog training services, behaviour
modification advice and risk assessments and other dog-related services. The
registered address is c/o Grafton Chambers, Churchway, Euston, London
HOW WE COLLECT YOUR
The Dog Hub collects
personal information when you make contact by email, sms, telephone, completing a
registration form and on occasion, for the Community Project, through a referral from a statutory body. The personal information we collect can
include your name and contact details
(including email address and phone number).
collect and store your identity data (title, first name, last name); contact
data (address, email and telephone numbers); transaction data (the courses /
consultations you carry out with us). Data is collected for a specific and
legitimate purpose. It will not be used for anything other than this stated
purpose. It will be processed lawfully and fairly. Children under 16 cannot
give consent and we may seek this consent from a parent or guardian verified as
allowed to do so. Such statements will be written in language that children can
understand. We record training sessions by GoPro for purposes of quality control, monitoring outputs and safety.
HOW WILL WE USE
INFORMATION ABOUT YOU?
will only use your personal information to carry out the services you have purchased
from us and to comply with legal obligations. We will not disclose
personal data without your consent. However, in some circumstances there will
be a need to disclose information without consent. Typically this will be for
the prevention of crime, fraud, terrorist activity, safeguarding young and vulnerable
people, and community safety. We will never lease, distribute or sell your
personal information to third parties unless we have your permission or the law
requires us to. We will only contact you for marketing purposes if you have
sent us an email asking us to do so.
DISCLOSURE OF PERSONAL
On occasion we may have
to share your personal data with The Police, local authorities, Her Majesty’s
Revenue and Customs (HMRC), the courts and any other government authority if
they ask us to do so, and only if us doing so is lawful.
A lot of the information
you send us reaches us electronically. Once it arrives at The Dog Hub, we will
take the security of your information very seriously, but no method of
electronic security is 100% secure. This
Please read the privacy statements on any other websites you visit.
HOW LONG DO WE KEEP YOUR
To make sure we meet our legal data protection and
privacy obligations, we only hold on to your information for as long as we
actually need it for the purposes we acquired it for in the first place. If you register on one of our courses,
book a one-to-one or behaviour consultation, we will keep your details on file
to be able to deliver efficient services to you. These details will be kept on
a "need to know basis" and retained for a set period. Once that
period has expired, the data is securely disposed of and is unrecoverable. That
period is often the lifetime of your dog. No credit/debit card or bank account
details of our customers are ever retained. In some circumstances you can ask
us to delete your data. This will be reviewed at least yearly.
TO ACCESS and
UPDATE YOUR INFORMATION or REQUEST REMOVAL
Under certain circumstances, by law you have the
right to request access to your personal information that we hold about you
and/or ask for it to be removed. We will only remove data we hold on you if we are not legally obliged to
retain it (e.g. for tax or contractual purposes). We
will ask you to provide formal proof of identity before releasing, editing or
removing any of your information. We are committed to ensuring that your
information is secure. In order to prevent unauthorised access or disclosure we
have put in place suitable physical, electronic and managerial procedures to
safeguard and secure the information we collect online and will take all
reasonable technical and organisastional precautions to prevent the loss,
misuse or alteration of your personal information. If you change email address,
or any of the other information we hold is inaccurate or out of date, please
contact our Data Controller (see below).
DATA PROTECTION OFFICER
Susan Close is the Data
Controller. If you have any questions about this policy, please contact her at email@example.com.
Ms Susan CLOSE
ICO Reference: A8318295 17 May 2020